ABSOLUTELY NO REFUND ON ORDERS THAT ARE MARKED DELIVERED.

IF PACKAGE IS LOST OR STOLEN YOU WILL NEED TO OPEN UP AN INVESTIGATION WITH THE CARRIER AND IF THE PACKAGE WAS INDEED LOST OR STOLEN YOU WILL THEN BE GIVEN A CREDIT TO THE SHOP OR RESHIPMENT OF THE ITEM! All concerns  regarding YOUR ORDER must be written via email to info@paperbyjeja.com

 

We have a NO REFUND policy, which means you will not get  money back. STORE CREDIT ONLY!!

refunds are only given if its an error on our part.

EXCHANGES/RETURNS ARE ACCEPTED ON A CASE BY CASE BASIS

To start a claim you can contact us at info@paperbyjeja.com. If your claim is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@paperbyjeja.com.

Damages and issues
Please inspect your order upon receiving it. and contact us immediately WITHIN 48HRS. if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.If you contact us after the 48hr period.We may not be able to help you.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, gift cards OR PERSONALIZED ITEMS

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
if applicable. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Return and Exchange policy FAQ

Frequently asked questions about returns, refunds, and exchanges.

How do I return?

• Visit our returns center
• Enter your order number and email address to start
• Follow the instructions and select the items you want to return
• Once your request is approved, you will get a confirmation email with shipping guidelines

What items are returnable? 

• Within 2 days from the date of delivery
• In unused and resellable condition
• In the original packaging with all the tags intact

What items are non-refundable? 

 The following items cannot be returned:

• Gift cards
• Discounted items (if applicable)
• Custom/personalized item

The item I received is damaged!

If the purchased product is faulty, reach out to us within 2 days of the delivered date.

Can the items be exchanged?

We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.

What are the refund options?

The following refund options are supported:

• Refund to store credit
• Refund to the original payment method (if applicable)

How do I ship back the items?

For instructions on how to ship the returned products, refer to the email received after placing the return request.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

My question is not addressed...

If you have any questions regarding return or refund, reach out to us.